Shipping and Delivery Policy

Effective Date: October 12, 2025

Thank you for visiting and shopping at Zestinno.com. Below are the terms and conditions that constitute our Shipping Policy.

 

1. Free Shipping Policy

We are pleased to offer FREE SHIPPING on all orders, with no minimum purchase required, to all customers within the United States.

 

2. Shipment Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

3. Shipping Rates and Delivery Estimates

Since we offer FREE SHIPPING on all orders, there are no calculated shipping charges.

Shipping Method Estimated Delivery Time Shipment Cost
Standard Free Shipping   5-7 business days FREE
  • Delivery estimates are calculated from the time of shipment, not the time of order.
  • Delivery delays can occasionally occur.

 

4. Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

5. International Shipping

We currently ship to United States and Canada.

  • If shipping outside of the primary free shipping area, additional charges may apply.
  • The customer is responsible for all customs and taxes applied to the order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

6. Damages

Zestinno is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.
  • We will assist you in any way possible to resolve the issue with the carrier.

 

7. Incorrect Shipping Information

It is the responsibility of the buyer to ensure that the shipping address is entered correctly. If the wrong shipping address is provided, Zestinno will not be responsible for any delays, failed deliveries, or additional charges incurred. If your order is returned to us due to an incorrect address, we will contact you to arrange for re-shipment at the buyer’s expense.

 

8. Lost/Stolen Packages

Zestinno is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Zestinno will confirm delivery to the provided address, date of delivery, and tracking information for the customer to investigate.