Refund and Return Policy

 

Effective Date: October 12, 2025

Thank you for shopping at Zestinno.com. We want you to be completely satisfied with your purchase. If you are not entirely happy, we are here to help.

 

1. Returns and Eligibility

Our policy lasts 15 days. If 15 days have passed since your purchase date (the date you received the item), unfortunately, we can no longer offer you a full refund or exchange.

 

To be eligible for a return, your item must meet the following criteria:

  • It must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging.

  • It must be accompanied by the receipt or proof of purchase.

 

Non-Returnable Items

The following items are exempt from being returned:

  • Gift cards.

  • Perishable goods (e.g., food, flowers, newspapers, or magazines).

  • Intimate or sanitary goods.

  • Items marked as Final Sale or Non-Refundable.

 

2. Exchanges

We only replace items if they are defective, damaged, or the wrong size/color. If you need to exchange an item, please first send us an email at info@zestinno.com and wait for instructions.

 

3. Refund Process

Once your return is received and inspected by our team, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund request based on the condition of the returned goods.

If your return is approved:

  • Your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days (typically  7-14 business days).

 

Late or Missing Refunds (If Applicable)

If you haven’t received a refund within the specified period:

  1. Check your bank account again.

  2. Contact your credit card company, as it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted.

  4. If you have done all of the above and still have not received your refund, please contact us at info@zestinno.com.

 

4. Shipping for Returns

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are approved for a refund, the original shipping charges you paid will generally not be included in the refund amount, unless the return is a result of our error (e.g., you received a defective or incorrect item).

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

5. Sale Items

Only regularly priced items may be refunded. Items purchased on sale, clearance, or promotion are Final Sale and cannot be refunded.

 

6. How to Initiate a Return

To initiate a return, you must contact us first. Please follow these steps:

  1. Send your request and reason for return to: info@zestinno.com.

  2. Once your return is authorized, you will receive instructions on how and where to ship your package. Please do not send your purchase back to the manufacturer or to the address on the shipping label without prior authorization.